All coach hire cancellations must be received in writing to info@dualway.com. A minimum eur200 is required to secure the hire of any vehicle. A cancellation fee of eur200 is payable on all movements if cancelled on the day of hire before the departure of a coach. In the event that a coach has commenced its journey to the hire a cancellation fee of full amount applies.

We promise to provide you with a quote ASAP. 

Deposits, once paid, are non-refundable. A minimum eur200 is required to secure the hire of any vehicle.

Yes, we believe that first impressions are important so like our vehicles our drivers are immaculately turned out. Dualway drivers arrive to each client in the corporate uniform which echoes the Dualway Transport livery and corporate image.

All details, including your vehicle details, will be provided upon final confirmation of the job. Your vehicle will be described and if you have requested specific signage this will be displayed on the vehicle on arrival. To view a typical Dualway vehicle the Dualway fleet click here.

All details, including your driver/ guide team details, will be provided upon final confirmation of your booking.

For vehicles travelling around the country of Ireland, we have an on-call maintenance department and close working relationships with coach operators nationwide ensuring that we can address the issue in the quickest time possible.

Dualway do not sell tickets for Bus Eireann runs so these must be purchased directly through Bus Eireann. Please contact Bus Eireann here

Yes, all Dualway school vehicles are fully fitted with seat belts.

All Dualway vehicles undergo routine checks. In addition, drivers conduct pre and post-departure vehicle checks to ensure our fleet is the best working order.

To claim lost property please email info@dualway.com. Please know that our Lost Property Department is only open Monday – Friday from 10:00 am to 4:30 pm. 

YES. PSVs (public service vehicles) must carry guide dogs and mobility aids at no extra charge for customers who need them.

Yes, depending on

. 

If you feel you have received exceptionally good service and would like to commend the driver you can email us at info@dualway.com.

If you feel you have received a service that fell short of your expectations you can email us at info@dualway.com.

Yes. A driver or any member of our team may reasonably refuse to:

• Carry, or continue to carry, passengers who are acting in a disorderly, abusive or offensive manner.
• Carry, or continue to carry, passengers who are likely to soil or damage the vehicle.
• Allow passengers to consume alcohol in the vehicle.